Crittenton Receives Provider Excellence Award from UniCare

Crittenton Services, Inc. Recognized as a Provider of Excellence

Crittenton Services, Inc. received the Provider Excellence Award from insurance provider, UniCare. An audit of patient records by the insurer yielded a high level of accuracy and a dedication to quality of care. The insurer audited records of Wellspring Family Services, Crittenton’s outpatient counseling service. Wellspring has seven regional offices that serve 21 West Virginia counties. Kathy Szafran, President & CEO of Crittenton Services, Inc., accepted the award on behalf of the agency.

Melissa Duncan, director for behavioral health at Unicare, states, “We have reviewed roughly 50 providers recently. Crittenton is the only agency to receive Provider of Excellence recognition. A true picture of a member’s progress through treatment can be captured in thorough documentation.”

“We employ a continuous quality improvement program,” says Jennifer Spencer, director of quality improvement at Crittenton. We are honored to receive this designation from UniCare. It reflects the commitment of our therapists to properly conduct and document assessments, treatment plans, and progress notes so that clients receive appropriate, high-quality care.”

Crittenton is accredited by the Council on Accreditation (COA) for highest standards of professional practice.